|
|
|
Customer Analysis & Strategies It is typical to find that 80% of revenue / profit comes from 10 - 20% of the customer base. It is also normal that many organizations spend 80% of their time serving the 80% of customers that generate 20% of the revenue / profit. The diagram below shows how SPS helps clients segment their customer base and rethink strategies regarding the level of the strategic customer relationship.
|
